OGX Beauty Products OGX Beauty Products

FAQs

   

General Information

  • Who is OGX®?

    OGX® is for all of us who aspire to make better choices. Our salon-inspired formulas contain exotic, active ingredients. Plus, they smell absolutely amazing. Our mission? We will never sacrifice performance in our quest for sustainability.

  • Where can I buy OGX®?

    OGX® products can be found in most major retailers and online. Please visit our Where to Buy page to find a retailer near you.

  • Do OGX® products contain sulfates?

    Most OGX® shampoos and conditioners are free from sulfated surfactants which is clearly marked on the front and back label.

  • How much are your products?

    Prices vary by product as well as by store and country.

  • Do OGX® shampoos and conditioners contain parabens?

    All current products that we make do not contain parabens.

  • Are your products color safe?

    Most of our shampoos and conditioners are safe for color treated hair as they are crafted with sulfated free surfactants which is clearly labeled on our products. Our Moroccan Salt Spray is not color safe. Please remember that everyone’s hair is different, therefore results may vary.

  • Are your shampoos and conditioners pH balanced?

    Yes, OGX® products are pH balanced.

    • OGX® Shampoos: between 4.0-6.5
    • OGX® Conditioners: between 3.5-6.0
    • OGX® Body Washes: between 6.0-7.0
    • OGX® Lotions: between 6.5-7.5
  • Are OGX® products tested on animals?

    We do not conduct animal testing in the research or development of our cosmetic products. We believe that our cosmetic products can be validated as safe and effective without compromising animal welfare. Find out more about our commitment to safety here: https://www.safetyandcarecommitment.com/commitment

  • Are OGX® products gluten free?

    Some of our lines contain or could potentially contain wheat and/or Hydrolyzed Wheat Protein (Gluten):

    • OGX® O2 Shampoo
    • OGX® O2 Conditioner
    • OGX® Thick & Full Biotin & Collagen Shampoo
    • OGX® Thick & Full Biotin & Collagen Conditioner
    • OGX® Thick & Full Biotin & Collagen Dry Shampoo
    • OGX® Bonding Plex Shampoo
    • OGX® Bonding Plex Conditioner
    • OGX® Sake Essence Shampoo
    • OGX® Sake Essence Conditioner
    • OGX® Sake Essence Elixir
    • OGX® Bamboo Fiber-full Thickening Root Booster
    • OGX® TeaTree Mint Extra Strength Scalp Treatment
    • OGX® Bamboo Fiber Full Big Hair Spray
    • OGX® Honey Hold Mega Hair Spray
    • OGX® Pomegranate & Ginger Scalp Toner

    While we strive to keep ingredient lists as accurate as possible, we cannot guarantee that these lists are complete, reliable, and up-to-date. Please refer to the ingredients list on the product packaging for the most accurate list of ingredients.

  • Which OGX® collection should I use for my hair type?

    OGX® has a variety of products and collections to help you look your best! Feel free to browse our products by your hair type, hair benefit or even your mood to help you decide which OGX® product best suits your need or desired look. You can also mix and match our products for added hair benefits.

  • Do you have any samples or coupons?

    Unfortunately, we do not have any coupons or samples at this time. Please check the Sunday sale papers. Frequently, stores like Walgreens and CVS run a sale or rebate on our items. You can also check our social pages for any special promotions!

  • What if I didn't find my question here?

    If you have a question that’s not answered in our FAQs, we want to hear it. Simply send your question via our Contact Us page or find us on social!

  • Is my information secure?

    You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.

  • What is DMDM and do you use it?

    DMDM Hydantoin is a pretty common ingredient used previously as a preservative in a few of our products to prevent mold from developing while the product lives in the steamy, humid shower. While this ingredient does its job well, we will no longer produce any haircare products with DMDM as of September 2021.

    To learn more about our new formulas and why we’re making these changes, visit our webpage: https://www.ogxbeauty.com/faqs/formulaevolution/

  • How can I be sure your products are safe?

    The health and safety of the people who use our products is our top priority.

    We carefully select ingredients to ensure the safety and performance of our products and include a list of ingredients used on the product’s label.

    Our Safety & Care Commitment means that every product is carefully reviewed and evaluated against internationally recognized standards. It also includes a rigorous safety assurance process designed to meet or exceed industry and regulatory standards for personal care products.

 

Contact Us

How do I contact Customer Service?

Please visit our Contact Us page.